The healthcare landscape is evolving, and digital health technologies are at the forefront However, as the frontline of healthcare services, the GP surgery cannot stop everything while new technology is introduced. At EK Interactive we understand these pressures and our Team work hard to make sure that the introduction of an EK Health Kiosk into the practice runs smoothly. Let's address some common concerns regarding the installation of the EK Health Kiosk:
Do I need Technical Know-How?
We know that Practice Staff and Clinicians have to deal with multiple systems in their day-to-day work. The EK Health Kiosk uploads all patient data entered via the kiosk directly into the patient record where it can be viewed as data is usually viewed in either EMIS or SystmOne, no extra knowledge or manual intervention is required.
What do I need to do to Prepare for Kiosk Installation?
The kiosk requires a plug socket and a HSCN network point to integrate with the Patient Administration System. We have designed our pre-installation documentation to be clear so that everything is prepared for our engineer visit and our friendly team are always on hand to guide you through the process.
Don’t just take our word for it! Here are some testimonials from recent kiosk installations:
Very through, very informative and efficient (GP Surgery, Bury St Edmunds)
I am not very tech savvy, but I found the pre-installation form easy to follow. The engineer was very efficient, friendly and knowledgeable. (GP Surgery, Kirkby)
Super logical and methodical process. If anything, this meant we could go at our own pace to get everything in place and ready for installation. This gave peace of mind and confidence that everything would work post installation. Which it has! Installation was smooth and perfect. I thought it would be, as the pre-installation was so efficient and detailed, leaving nothing to chance. (GP Surgery, Hampshire)
Very easy, EK were supportive at every stepped. Response time was very fast. No pressure to fill it in to a deadline. (GP Surgery, Leeds)
How Can I Introduce the Kiosk to Patients?
The kiosk is designed for ease of use with clear instructions and a user-friendly interface so that patients can navigate pathway questionnaires independently. Resources to help include, posters, videos for waiting room screens or your website, and regular meetings with EK to discuss how to maximise the benefits of your kiosk and to share ideas from what our other customers are doing to promote their kiosks.
Does the Kiosk comply with NHS Data Protection and Clinical Safety Guidelines?
At EK we take data security extremely seriously. Our kiosks undergo regular penetration testing to ensure that the data entered into the kiosk is secure. In addition, we are compliant with the following standards:
Cyber Essentials Plus
Digital Technology Assessment Criteria for Health and Social Care (NHS Digital)
Clinical Safety Standards DCB0129 and DCB0160: Clinical Risk Management
NHS England Data Security and Protection Toolkit
Will the EK Health Kiosk Replace our Clinical Staff?
The EK Health Kiosk serves to complement your care and to increase your capacity and access, not replace the irreplaceable human touch. Think of the kiosk as an extra assistant. The kiosk can offer the patient the convenience of taking health questionnaires at a time convenient to them. When integrated into the GP practice workflow, they can improve practice efficiency and provide the capacity for increased face-to-face appointments.
Once your kiosk is installed, the friendly staff at EK Interactive Innovations are always happy to offer quick demonstrations or answer any questions you might have to get you comfortable using these new resources.
Remember, creating a digital-friendly environment is a collaborative effort
By working together, we can empower patients to embrace technology and unlock its potential for improved healthcare outcomes.
To request a free, no-obligation Teams demo:
·      Call us on 01223 812737
·      Engage with us via Live Chat on our website
·      Complete a Contact Us form on our website
·      Email us at hello@ekinteractive.co.uk