Innovation in self-service health technology
Health technology and Kiosks are our bread and butter. We love working with customers to deliver and develop the best solutions possible. Harnessing new technology improves current offerings and achieves both better experiences for patients and cost savings for the NHS and other health providers.
Our passion for the development of new digital services is driven by our customers. Some innovations develop from customer feedback. Some are solutions we build ourselves in direct response to industry need. Others are forged through partnership with companies that are pushing the boundaries of healthcare. If you are a health provider with a great idea or a company with a great product that is set to transform digital health, we want to hear from you.
Together we can develop something brilliant!
Working with NHS Black Country ICB
In February 2017, identifying that no product on the market could fully meet their needs, Sandwell and Birmingham CCG (now NHS Black Country ICB) commissioned EK Interactive Innovations to work with them to create a waiting room Self-Screening Health Kiosk. ICB lead Manoj Behal wanted a product that could enable patients to independently take screening tests and answer health questionnaires, releasing clinicians from simple disease monitoring and time-consuming data input to spend more quality time with patients. The product needed to have the flexibility to meet the needs of individual practices and the ability to adapt questionnaires quickly in line with changing QOF guidelines.
An initial trial was set up using the self-health kiosk integrated with the A&D blood pressure unit at Broadway Health Centre. The practice contacted their hypertension registered patients via SMS and asked them to pop in for their end of year blood pressure checks at a time suitable to them. They had a great response with approx. 75% of patients taking the opportunity to use the kiosk. The results were uploaded directly into the patient record to be reviewed by clinicians. They then went on to utilise an Oral Contraception review on the kiosk with positive early results demonstrating the potential for self-screening health kiosks in surgeries and beyond.
Following the pilot, a wider project was identified, and a programme designed to develop the kiosk hardware and software to maximise the benefits to practices. EK are continuing to work with NHS Black Country ICB to evaluate the product with a further evaluation to be completed early in 2023.