FFT in a Box

The simple solution to manage the Friends and Family Test for your service

What's the FFT?

From 2013, the NHS made it mandatory for many services, including GPs, Dental Practices and Pharmacies to ask patients ‘Would you recommend this service to friends and family?’. In 2020 this question was updated to ask 'Overall, how was your experience of our service?' You can find the guidance here

The results are reported back to the NHS each month. The survey is a valuable opportunity to gather feedback on how patients feel about your service.

What do I get with the FFT in a box?

  • An Android tablet and stand – floor standing or desktop

  • An online survey ready to go

  • Multi-languages

  • Secure survey admin dashboard

  • Real-time reporting

  • Everything you need in one box

How can EK help?

You need feedback. More than that, it’s your duty as  a health provider to get feedback. To get that feedback, you need to gather information wherever your patients are. Whether on or offline, on a desktop or mobile, FFT in a box is a one stop solution for your FFT surveys.

Building on our extraordinarily successful Friends and Family Test System for large organisations, we have developed a simple, self-contained FFT-in-a-box aimed at smaller NHS service providers.